RETURN POLICY


MRT takes care to provide you with the best products available. Before shipping, we inspect all of our products thoroughly. If you are not satisfied with your purchase upon receiving and inspecting it, your responsibility is to contact MRT Customer Service immediately. Painted parts and special orders are non-refundable and non-exchangeable.


Restocking Fee and Return Shipping

All returns are subject to a 20% Restocking Fee. This fee will be waived if you wish to exchange the product for another of equal or greater value. The customer is responsible for all shipping cost, including any incurred if delivery is attempted without success or the product is refused at the time of delivery. All returned items must be shipped to MRT via prepaid freight. Items must be returned within 15 days from receipt of the RMA, otherwise the RMA will be voided, the product will no longer be accepted, and no refund will be given.


Damage Incurred During Shipping

If your package is lost, opened, or damaged while in transit, please contact us WITHIN 24 HOURS of receiving the package. You should keep all of the original packaging. Do not contact the shipping carrier directly; MRT will file any necessary damage claims with the shipper on the customer’s behalf. MRT does not guarantee that no shipping damages, losses or delays will occur during delivery. In the case of damaged or defective goods, MRT reserves the right to repair or replace the product.


Damage due to Installation

MRT is not responsible for any costs due to improper fitment, product preparation, or installation. Please contact us with any concerns before installing the product. Always check the package to be sure installation instructions and all hardware are included (where required). If you believe something may be missing, please contact us immediately. All MRT products should fit without force. All surfaces where an adhesive is required should be prepped before attempted installation. ALWAYS read installation instructions COMPLETELY before installing products

Product warranty is void if the product is not installed properly, or has been modified or altered in any way. If you believe that modification will be required to fit any MRT product on your vehicle, please contact MRT BEFORE making any modifications to the vehicle or product.

Michigan Law

MIchigan Law shall control any claim or dispute arising out of this contract. Any controversy or claim arising out of or in any way relating to this contract or the breach thereof shall be determined by private arbitration administered according to the Uniform Arbitration Act or any other rules the parties agree on. The number of arbitrators shall be three, one appointed by the claimant, one appointed by the respondent and the last arbitrator shall be appointed by the first two arbitrators. The atribution shall be held in Michigan. The languages of Arbitration shall be English. The arbitration shall be final and binding upon both of the parties and any award may be entered as a judgement in any appropriate circuit court within the state of Michigan. This arbitration shall include actual attorney fees for the prevailing party.

Return Authorization

All sales through MRT are considered final. MRT will only accept products returned in good condition; NO PRODUCTS WILL BE ACCEPTED AFTER INSTALLATION HAS OCCURRED .

Please contact MRT Customer Service WITHIN 7 DAYS of receiving the product to request a return. MRT Customer Service must authorize any product return by issuing a return merchandise authorization (RMA) number. Credit will not be issued for unauthorized returns or COD returns.

Authorized returns should be sent to the following address:
MRT
Attn: RMA#______
45646 Port St.
Plymouth, MI 48170

Contact MRT Customer Service at (734) 455-5807 or sales@mrt-direct.com.