Home > About MRT > Warranty & Policies

Product Warranty

Thanks for choosing MRT for your performance exhaust needs - we appreciate your business! Our team is proud to stand behind our handcrafted systems, and we sincerely hope that you enjoy your new exhaust for years to come. MRT provides a LIMITED LIFETIME WARRANTY on all MRT manufactured T304 Stainless Steel exhaust systems. The Limited Lifetime Warranty applies only to REGISTERED MRT products.

How to Register Your MRT Exhaust

You must submit your Registration Form within 30 DAYS of receiving the product in order to qualify for MRT's Limited Lifetime Warranty. In addition, you must submit PROOF OF PURCHASE with your warranty registration form in order for your warranty to be valid. Acceptable proof of purchase is a copy of the original invoice or receipt received at the time of purchase. If you have questions or concerns regarding proof of purchase, contact MRT directly for assistance.Submit completed Warranty Registration Form with Proof of Purchase by email to sales@mrt-direct.com, or by mail to 45646 Port St. Plymouth, MI 48170. Please don't hesitate to contact MRT at (734) 455-5807 or sales@mrt-direct.com. We are happy to assist you in registering your exhaust for warranty.

Limited Lifetime Warranty Coverage for MRT Brand Exhaust Systems

This warranty covers defects in material and workmanship for the purchaser of record on the vehicle in which the system was originally installed. This does not include blemishes or appearance deficiencies due to weather, road hazard or lack of maintenance. Included exhaust tips are covered under the Limited Lifetime Warranty for rust-through damage. Note that in some cases surface rust can be expected and is not covered by this warranty. If you are unsure of the difference between surface rust and rust through, please contact MRT directly for clarification.MRT's High Flow Catalytic Converters are not covered under the Limited Lifetime Warranty; however, they do carry a 90 day manufacturer's warranty. The EcoFlow Race H-Pipe Systems with Race Catalysts are intended for racing applications and are not covered under warranty.The warranty is void if the product is not installed properly, or if it has been modified or altered in any way. If you believe that modification will be required to fit an MRT Exhaust system on your vehicle, please contact MRT BEFORE making any modifications to the system. MRT is not liable for any incidental charges outside of the replacement exhaust system itself; these charges include, but are not limited to, labor charges, freight fees, loss of use or damage to vehicle.

Return Policy

MRT takes care to provide you with the best products available. Before shipping, we inspect all of our products thoroughly. If you are not satisfied with your purchase upon receiving and inspecting it, your responsibility is to contact MRT Customer Service immediately. Painted parts and special orders are non-refundable and non-exchangeable.

International Orders

MRT does not offer returns for internationally shipped products. Of course, MRT honors product warranties for all its products.

Restocking Fee and Return Shipping

All returns are subject to a 20% Restocking Fee. This fee will be waived if you wish to exchange the product for another of equal or greater value. The customer is responsible for all shipping cost, including any incurred if delivery is attempted without success or the product is refused at the time of delivery. All returned items must be shipped to MRT via prepaid freight. Items must be returned within 15 days from receipt of the RMA, otherwise the RMA will be voided, the product will no longer be accepted, and no refund will be given.

Damage Incurred During Shipping

If your package is lost, opened, or damaged while in transit, please contact us WITHIN 24 HOURS of receiving the package. You should keep all of the original packaging. Do not contact the shipping carrier directly; MRT will file any necessary damage claims with the shipper on the customer’s behalf. MRT does not guarantee that no shipping damages, losses or delays will occur during delivery. In the case of damaged or defective goods, MRT reserves the right to repair or replace the product.

Damage due to Installation

MRT is not responsible for any costs due to improper fitment, product preparation, or installation. Please contact us with any concerns before installing the product. Always check the package to be sure installation instructions and all hardware are included (where required). If you believe something may be missing, please contact us immediately. All MRT products should fit without force. All surfaces where an adhesive is required should be prepped before attempted installation. ALWAYS read installation instructions COMPLETELY before installing products.

Product warranty is void if the product is not installed properly, or has been modified or altered in any way. If you believe that modification will be required to fit any MRT product on your vehicle, please contact MRT BEFORE making any modifications to the vehicle or product.

Michigan Law

Michigan Law shall control any claim or dispute arising out of this contract. Any controversy or claim arising out of or in any way relating to this contract or the breach thereof shall be determined by private arbitration administered according to the Uniform Arbitration Act or any other rules the parties agree on. The number of arbitrators shall be three, one appointed by the claimant, one appointed by the respondent and the last arbitrator shall be appointed by the first two arbitrators. The attribution shall be held in Michigan. The languages of Arbitration shall be English. The arbitration shall be final and binding upon both of the parties and any award may be entered as a judgement in any appropriate circuit court within the state of Michigan. This arbitration shall include actual attorney fees for the prevailing party.

Return Authorization

All sales through MRT are considered final. MRT will only accept products returned in good condition; NO PRODUCTS WILL BE ACCEPTED AFTER INSTALLATION HAS OCCURRED. Please contact MRT Customer Service WITHIN 7 DAYS of receiving the product to request a return. MRT Customer Service must authorize any product return by issuing a return merchandise authorization (RMA) number. Credit will not be issued for unauthorized returns or COD returns.

Terms & Conditions

The following Terms and Conditions apply to all purchases. Please do not hesitate to contact our team with your questions or concerns regarding this matter. We can be reached at (734) 455-5807 or sales@shopmrt.com.

Business Hours

MRT is open 6 days a week. Our current business hours are 9am-5pm EST Monday to Thursday, and 9am-4pm EST on Friday. MRT reserves the right to change these hours at any time without prior notification. We also reserve the right to make special exceptions to these hours.

Payment

Payment in full for all goods and services is expected at the time of purchase, unless other arrangements have been made in advance with MRT. MRT accepts Visa and Mastercard as payment at the online store and over the phone. Visa, Mastercard, and cash are accepted in-person. Sorry, we do not accept C.O.D. orders for any customer. MRT reserves the right to make exceptions and changes to this policy at any time.

Sales Tax

All products purchased from MRT and shipped to an address in the State of Michigan will be charged Michigan sales tax of 6%. If the product is picked-up by the customer, the transaction will also be charged Michigan sales tax.

Shipping

You will be notified of shipping charges at time of purchase. For an estimate of shipping costs, please contact MRT Customer Service at (734) 455-5807. MRT does not guarantee shipping estimates. For shipments outside of the 48 contiguous states, please contact MRT customer service. MRT currently offers free shipping on MRT brand products. Free shipping offers apply only to the continental United States, excluding shipments to Alaska, Hawaii and international locations.

Product warranty is void if the product is not installed properly, or has been modified or altered in any way. If you believe that modification will be required to fit any MRT product on your vehicle, please contact MRT BEFORE making any modifications to the vehicle or product.

Website Text, Images, and Pricing

Typographical errors in text, pictures, and pricing may occur in MRT publications. MRT will promptly correct them when they are brought to our attention. All prices are kept as current as possible. They are subject to change without prior notification. Images on the website are intended to give you a preview of our products before you purchase them. However, the product you receive may differ from its appearance on the site. MRT does not in any way extend a guarantee based on these images.

Acceptance of Terms and Conditions

By purchasing a product from MRT, you are agreeing to abide by the terms and conditions laid out in this document. Questions or concerns about these policies should be directed to MRT Customer Service before purchasing from MRT. MRT reserves the right to change these terms and conditions at any time.